Policies & Guidelines
- All orders must be paid in full before fulfillment unless otherwise agreed.
- Custom orders (including cake bar services) require advance notice and are subject to availability.
- Deposits (if applicable) are non-refundable and secure your booking date.
- All sales are final. Due to the custom nature of our products and services, no refunds will be issued for completed orders.
- Cancellations must be made at least 48 hours in advance.
- In the rare event of an issue, please contact us within 24 hours so we can address your concerns.
- Customers are responsible for providing accurate pickup and delivery information.
- Pickup is free and scheduled at your selected date and time.
- Local delivery is available for an additional fee, calculated at checkout.
- Please ensure someone is available to receive your order at the time of delivery.
- Once an order has been picked up or delivered, Sweet Treats by Mimi is not responsible for any damage, mishandling, or improper storage.
- Cake Bar bookings must be secured in advance with a deposit.
- Setup details, timing, and service expectations will be confirmed prior to your event date.
- The client is responsible for providing a suitable setup area unless otherwise agreed.
- Please follow all storage and handling instructions provided to maintain product quality.
- We are not responsible for product quality once items leave our possession.
- Our products are made in a kitchen that may process common allergens including nuts, dairy, eggs, wheat, and soy.
- While we take precautions, we cannot guarantee allergen-free products.
- Customers with severe allergies should use their best judgment before consuming our products.
- By purchasing from us, you acknowledge this risk.
- We reserve the right to photograph and use images of our products and setups (including cake bar events) for marketing and promotional purposes.
- If you prefer your order or event not be featured, please notify us in advance.
- All content on this website is provided for general information purposes only.
- We do not guarantee availability, pricing accuracy, or uninterrupted service.
- We reserve the right to update or modify content at any time without notice.
- We respect your privacy. When you place an order or book a service, we may collect information such as your name, email, phone number, and payment details.
- This information is used solely to:
- Process and fulfill your order
- Communicate with you about your order or event
- Improve our services
- We do not sell or share your personal information with third parties, except as necessary to process payments or comply with legal obligations.
- By using our website, you consent to our privacy practices.
Things People Ask Us
How do I place a custom dessert order?
Placing an order for our scrumptious desserts is super easy! Just hop over to our Menu page, pick what makes your mouth water, and fill out the order form. If you have something special in mind, shoot us a message, and we’ll whip up some magic just for you.
Do you offer delivery or pickup options?
Absolutely! We offer both delivery for those who prefer to have their goodies brought right to their doorstep, and pickup for those who want to come and grab their treats. Check out our site for all the details and delivery areas!
What if I have allergies or dietary restrictions?
We take allergies seriously because we want everyone to enjoy our treats! Just let us know about your dietary restrictions when you place your order, and we’ll do our best to accommodate you. After all, nothing should get in the way of dessert!
Can I order desserts for events or large gatherings?
Oh, yes! We love bringing sweetness to your celebrations. Whether it’s a birthday, wedding, or any special event, just let us know how many guests you’re expecting and we’ll help you pick out the perfect assortment of dessert shooters, cake jars, and more!
What if I’m not happy with my order?
We strive to make every treat delightful, but if something isn’t quite right, just reach out! We want to make it right because happy customers are our favorite kind of customers.
How far in advance do I need to order?
We recommend placing your order at least 48 hours in advance to ensure we have everything ready and perfect for you. But if you need something last minute, give us a shout – we might just be able to whip something up!
Are your desserts available for shipping?
Currently, we focus on local fresh deliveries to keep things as tasty as possible. However, we’re always dreaming big around here, so stay tuned for future shipping options!